Frequently Asked Questions
Are your stickers removable?
No, they're not. Once they're down, they won't budge and will possibly tear if you do attempt to remove them.
Do you do custom orders?
At the moment, we're not accepting any custom orders but please stay tuned as this can change any time soon. If you're not sure about custom designs, please feel free to contact us. Please do not purchase any sticker sheets and request for custom designs in the Note To Seller section without checking with us first as that request will be ignored. Instead, please contact us to discuss any sort of customisations first.
Why are the colours in the stickers different from the photos?
Not all computer monitors are the same so colours may vary slightly from screen to screen.
Why is international shipping so expensive?
This is a question I often get and we totally understand your frustration. Unfortunately, Australian postage is notoriously expensive and our hands are tied. By them. Gah! The shipping fees include postage and a small percentage for packaging costs. For more information on Australia Post's international postage (including estimated delivery times), please check out https://auspost.com.au/parcels-mail/calculate-postage-delivery-times/ (enter Australian suburb 3000). Thank you for understanding.
I received my stickers but they aren't cut/printed properly. What do I do?
First of all, let me just crawl into a hole and wallow in embarrassment for sending wonky stickers to you. If that happened to you, I'm so sorry! Stickers are checked for quality control before they're shipped but sometimes, unfortunately, we do make mistakes and the wonky ones are overlooked and have made their way to you. Please contact us as soon as you detect any defects in your stickers and we'll either send you a replacement ASAP or refund your purchase. We want you to be happy with your stickers and not have to deal with wonky ones!
How long does it take for my stickers to arrive after I've received the shipping notification?
If you're based in Australia, it shouldn't take over 2 weeks for your order to arrive unless there are natural disasters going on (e.g. cyclones, typhoons, terrible storms, bushfires, etc) in either my part of town or your part of town. If 2 weeks have passed and you still haven't received your order, please contact us ASAP and we'll work something out!
If you're an international customer, Australia Post states that it normally takes 6-8 business days for an item to arrive, for example, to the US. In our experience, international customers usually receive their orders within 2-3 weeks. Any longer than that, please contact us ASAP and we'll work something out!
Is there a tracking number for my posted order?
To keep shipping fees as low as possible, tracking is not available with Australia Post's standard shipping option. In order to keep the shipping fees as low as possible for both Australian and international orders, there will be no tracking options.
If you're based in Australia and would like your order tracked, please opt for either Registered Post or Express Post shipping when you check out your order.
If you're an international customer and your order is under AU$100.00, please contact us to discuss tracking options BEFORE you place your order. Orders placed in Australia that are AU$30.00 and above will receive free standard shipping (does not include tracking). Australian orders that are AU$65.00 and above will receive a complimentary upgrade to Registered Post with tracking and international orders that are AU$120.00 and above will receive a complimentary shipping that will include tracking.